Shipping policy
Shipping & Delivery Policy
Last updated: 10 September 2026
This Shipping & Delivery Policy applies to physical goods supplied by AlterFox, including business print, promotional materials, signage, branded workwear and other physical products.
Website design, branding, digital services and other services delivered electronically are not subject to physical shipping. Relevant project timescales will instead be agreed as part of your quotation or project correspondence.
1. Production & Turnaround Times
Production of personalised, printed or made-to-order goods will normally begin only once:
- Any required payment has been received;
- All necessary information, sizes, quantities and specifications have been confirmed; and
- Where applicable, artwork or proofs have been approved by the customer.
Estimated production and delivery times will be communicated as part of your quotation, invoice or project correspondence.
Turnaround times vary depending on the product, quantity, supplier availability and production requirements.
For some large or bulk orders, production may take approximately 3 business weeks following receipt of payment and final artwork approval. Where a different timescale applies, this will be communicated before or during the order process.
All production and delivery times are estimates unless expressly agreed otherwise.
2. Delivery Methods
Physical orders are delivered using reputable postal or courier services.
The delivery method used may vary depending on the type, size, quantity and destination of the order.
Delivery charges, where applicable, will be confirmed as part of your quotation or invoice.
Some products may be dispatched directly from one of our trusted production or fulfilment partners.
3. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please check the delivery details provided on your quotation, invoice or order correspondence and notify AlterFox of any error as soon as possible.
Once an order has entered production or been dispatched, it may not be possible to change the delivery address.
Additional delivery costs resulting from an incorrect or incomplete address supplied by the customer may be chargeable.
4. Delivery Times & Delays
We take reasonable care to ensure orders are produced and dispatched within the estimated timeframe provided.
However, delivery and production times can occasionally be affected by circumstances outside our reasonable control, including:
- Courier or postal delays
- Supplier delays
- Stock availability
- Production issues
- Severe weather
- Disruption to transport networks
- Other events outside our reasonable control
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
Nothing in this policy affects any statutory rights you may have where applicable.
5. Receiving Your Order
Please inspect your order as soon as reasonably possible after delivery.
If goods arrive damaged, items are missing, or you believe you have received the wrong products, please contact us promptly at:
Please include your name or business name, details of the issue and photographs where appropriate so that we can investigate.
Further information about faulty, damaged or incorrect goods can be found in our Return & Refund Policy.
6. Responsibility for Goods
AlterFox remains responsible for goods during delivery to the extent required by applicable law.
Where a customer independently arranges their own courier or collection service that was not offered or arranged by AlterFox, responsibility may transfer at an earlier stage where permitted by law.
7. Collection
Where collection is specifically agreed for an order, collection arrangements will be confirmed directly with the customer.
Our published correspondence address at 66 Paul Street, London is a virtual business address and is not a collection point.
Customers should not attend this address to collect orders.
8. UK Delivery
Unless otherwise agreed, our standard physical-product delivery services are intended for addresses within the United Kingdom.
If you require delivery outside the UK, please contact us before placing or confirming an order so that we can advise whether this can be accommodated.
9. Digital Services
Website design, branding files, digital artwork and other electronically delivered services do not require physical shipping.
Delivery methods and project timescales for these services will be agreed with the customer as appropriate to the individual project.
10. Contact
For questions regarding production, shipping or delivery, please contact:
AlterFox
Email: hello@alterfox.co.uk
Telephone: 07458 156129
Website: www.alterfox.co.uk
For further information about orders, approvals, cancellations, faults and customer responsibilities, please also see our Terms of Service and Return & Refund Policy.